Refund policy

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RETURN AND REFUND POLICY

As a consumer, you have a 14-day right of withdrawal when you shop with us. For Christmas gifts, we have extended the cancellation period until 10 January.

The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

The deadline means that you have 14 days from receipt to let us know that you will regret your purchase. You can send an email to CustomerService@berg-blume.com or use the standard cancellation form, which you will find at the bottom of the terms and conditions.

We recommend to always return items in the original packaging and remember to get the tracking number or alternatively the receipt for its dispatch. You are responsible for the package until we receive it. Save the postal receipt including information about postal charges.

You can always contact us for any return question at CustomerService@berg-blume.com.

Note! We do not accept packages sent per c.o.d. (cash on delivery) or the like.

 

REFUNDS

We will notify you once we’ve received and inspected your return. You will be refunded on your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund.

Please see all details in our Terms of Service agreement.

 

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