Shipping and Returns

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Following are the terms and conditions constituting our Shipment Policy which applies to orders at Berg & Blume Jewellery (www.berg-blume.com and www.berg-blume.dk)

 

DELIVERY

We ship worldwide and offer free shipping.

All shipments are made with either FedEx, UPS, GLS or PostNord and can be fully traced.

After accepting and confirming your order, you will receive an order confirmation and we will ship the order within 1-3 days.  Please note that shipping and deliveries will not be available on weekends and / or holidays.

Orders outside Denmark will either be delivered to a parcel delivery point of your choice or delivered to your address.

Find expected delivery times for EU countries here.

In all our transactions, Berg & Blume Smykker reserves the right to suspect fraud and force majeure. Should any of the above conditions arise, we reserve the right to cancel an order in whole or in part. Should any of the above conditions arise in connection with your order, we will contact you as soon as possible.

In case of delays, backorders or sold out items, we strive to inform you about this as soon as possible and what we can do in the case.

 

PRICES AND PAYMENT

We accept payment with all major payment cards, ie. Dankort, Visa, Mobilepay, Mastercard, AMEX and more. In addition, it is possible to use PayPal. We do not charge card fees, and payment will be charged once the order is shipped.

Payment by card and Mobilepay is made via NETS (the redeemer). Payment is made via an SSL-encrypted connection and PCI-certified server environments. Data can never be seen or accessed by anyone other than you as a customer, and NETS as a redeemer. The payment system complies with all applicable international standards and laws.

If you pay via PayPal, you are not protected by the objection scheme. Read more about the terms and conditions on PayPal's website.

 

TAXES AND DUTIES

All prices are including Danish VAT of 25%. Depending on the location of your shipment additional local customs and duty fees may apply. You, the purchaser, will be liable for all import duties, customs and local taxes levied to your country. We will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We kindly advise that you familiarize yourself with any import duties, customs and local sales taxes as well as rules and regulations for importing foreign goods and products applicable to the destination of your package.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Please see more details on the above topics in our Terms of Service agreement.

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